Credit Controller

Credit Controller | Southport | £27,475.50 | Hybrid working after probation | 12 month FTC

Credit Controller (12 Month FTC)

Salary: £27,475.50 per annum
Location: Southport
Hours: 37.5 hours per week

We're looking for a Credit Controller to join our Finance team on a 12-month fixed-term contract. This is an excellent opportunity to join a busy and supportive team where you'll help manage customer accounts, resolve queries and minimise overdue debt while delivering outstanding customer service.

This role is office-based during probation. Following successful completion of probation, you'll be eligible for hybrid working, with 3 days in the office and 2 days working from home.

Working hours

• 37.5 hours per week
• 8:30am to 4:30pm on four days each week
• 9:00am to 5:00pm on the remaining day

What you'll be doing

• Providing invoices, credit notes and statements to customers
• Following company collection procedures to minimise bad debt
• Monitoring customer credit limits and account spend
• Obtaining and reviewing credit reports where required
• Liaising with customers and internal teams to resolve account queries
• Agreeing and monitoring customer payment plans
• Generating aged debt reports and proactively chasing overdue balances
• Contacting customers by phone and email to secure payment
• Taking customer card payments
• Processing direct debit mandates
• Credit checking and processing new customer account applications
• Reconciling customer accounts and investigating discrepancies
• Chasing remittances and allocating payments
• Monitoring shared inboxes and responding to enquiries
• Following company procedures relating to business closures, insolvencies and legal account transfers
• Supporting colleagues and providing cover during annual leave
• Using Microsoft Office, Microsoft Teams and internal business systems

What we're looking for

• Excellent communication and customer service skills
• Strong attention to detail and accuracy
• Good organisational and time management skills
• Ability to prioritise workload and meet deadlines
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Intermediate Microsoft Excel skills
• A commitment to delivering excellent customer service
• Previous experience in Credit Control, Accounts Receivable, Finance Administration or Collections would be beneficial, but is not essential

Why join us?

• Salary of £27,475.50 per annum
• Hybrid working after successful completion of probation
• Supportive team environment
• Training and development opportunities
• Opportunity to gain valuable experience within a busy Finance team

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.