Debriefer

We are looking for an organised and proactive individual to join our busy Transport Team at Bidfood Worcester.

The role involves supporting the day-to-day transport operation, ensuring all returning drivers are effectively debriefed, delivery documentation is completed accurately, and high standards of food safety and operational compliance are maintained.

Key responsibilities include:

• Debriefing drivers following completion of their delivery routes.

• Processing customer returns, refused deliveries, shortages and product credits.

• Investigating product credits, identifying root causes and completing follow-up actions to reduce stock losses and improve delivery performance.

• Liaising with drivers and relevant departments to investigate credit discrepancies and ensure issues are resolved appropriately.

• Ensuring all delivery paperwork and relevant documentation is completed accurately.

• Monitoring and recording returned cages, pallets and collections.

• Food Safety & Compliance: Ensuring returned food products are correctly handled, recorded and segregated in line with company food safety procedures.

• Temperature Control: Checking and recording vehicle temperature documentation and escalating any temperature-related concerns.

• Vehicle Hygiene: Monitoring vehicle cleanliness and ensuring weekly vehicle wash records are accurately completed.

• Product Integrity: Identifying and escalating concerns relating to damaged products, contamination risks or incorrect handling of food products.

• Identifying and escalating delivery issues and operational concerns.

• Liaising with Transport Managers, Drivers, Warehouse and Stock teams to resolve issues.

• Completing daily transport reports and maintaining accurate records to support operational and food safety audits.

The successful candidate will have strong attention to detail, good communication skills and the ability to work efficiently in a fast-paced transport environment. An understanding of food safety, hygiene standards and the importance of accurate record-keeping would be advantageous. Previous transport or logistics experience would be beneficial but is not essential.

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.