Customer Technical Assistant

Where has your journey taken you so far?

• Are you interested in working in an exciting fast-moving food business?
• Do you enjoy working with data?
• Are you naturally detail-orientated and enjoy organisational tasks?

If you're passionate about ensuring data accuracy, and supporting a team in delivering high-quality products and information, then why not make our journey your journey?

Play an important part in our journey.

As a Customer Technical Assistant, you’ll protect the integrity of our product data, keeping it as accurate as possible. You will help with the technical aspects of product development, launches, and supplier performance.

You will get involved with a variety of internal teams and will support them with technical administrative tasks, from creating specifications, conducting supplier performance reviews, monitoring quality and KPI targets. Your keen eye for detail will help identify and resolve discrepancies in product information across platforms, and you’ll work closely within the Technical Services team to address any technical related issues.

You’ll contribute to the delivery of timely and accurate reports, both routine and ad-hoc.

A large part of your role will involve supporting product data management, ensuring specifications are up to standard, and assisting in the review of product information and marketing queries for accuracy and compliance.

More about you

• A Food related course and an interest in pursuing a career in the food industry are desirable.
• Excellent IT skills are a must, particularly in designing project tracking and reporting tools, with advanced Excel skills (V-lookups, IF statements, pivot tables, conditional formatting, and running basic macros).
• You are detail-oriented, organised, and comfortable working independently, with the ability to work with a variety of stakeholders across different teams
• You’re a strong communicator, both written and verbal, with the ability to present reports clearly and influence stakeholders effectively.
• Problem-solving, planning, and organisational skills are second nature to you, and you thrive on using your initiative to manage various administrative tasks.
• You’re adaptable, driven, and focused on ensuring tasks are completed efficiently and to a high standard.

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.