Manchester Business Support

Customer Services

25726.72

Support teams

Gemma Holt (Hiring Manager - Customer Service Manager)

Advertising End Date:

01 Jun 2026

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Customer Service Advisor

About the role

Location: Manchester Business Support Centre, Langley Road, Salford, M66TZ

Contract: Permanent | Full-time 37.5 hours per week, 8 hour shift per day between the hours of 8 and 5.30. 1 Saturday per week with a day off in lieu the following week.

Pay: £25,726.72

We’re looking for a customer-focused Customer Service Advisor to join our busy, friendly team.

You’ll be the first point of contact for our internal teams and customers, handling a high volume of inbound and outbound calls and helping to resolve queries quickly and accurately. You’ll investigate issues, provide clear advice and find the right solution—always with the goal of improving the customer experience.

What you’ll do

Handle a high volume of inbound and outbound calls, responding professionally and efficiently
Investigate and resolve a wide range of customer and internal queries
Log and track calls in the Reflex system, working to agreed service levels (SLAs)
Support the National Account Sales team by providing updates, guidance and next steps
Look for ways to improve processes and help make the customer experience even better

What you’ll bring

Previous customer service or call-handling experience (inbound/outbound)
Strong problem-solving skills and a calm, positive approach under pressure
Confident IT skills and accurate data entry (CRM/case management experience is a plus)
Great communication skills—able to explain information clearly by phone and in writing
A genuine desire to help people and go the extra mile for customers

What you’ll get in return:

You’ll join a supportive team environment
Receive training to help you succeed
Build your customer service career in a fast-paced, rewarding role.

Why join us?

If you enjoy helping people, solving problems and working in a role where every day is different, we’d love to hear from you. Apply now and tell us a little about your customer service experience and what you’re looking for next.

Keywords: Customer Service Advisor, Customer Service Representative, Call Centre, Contact Centre, Inbound Calls, Outbound Calls, Case Management, CRM, Complaint Handling.

About us

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
Life cover that you can increase.
Access to confidential support and counselling, when you need it.
A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
Get paid as you earn - access to up to 20% of your pay before payday.
Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!

Apply

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