All Locations
Edinburgh
All Departments
Customer Services
Salary details
27726.40
Team
Support teams
Robin Thomson (Hiring Manager - Admin & Customer Services Manager)
Advertising End Date:
07 Feb 2026

About the role

Customer Service Advisor

This is a key role, focusing on providing effective, timely and high quality services to all our customers. You will be resolving a wide range of customer services issues either on the phone, via email or your colleagues; using your excellent judgement and communication skills, and your passion for excellent service. Not only that, but you will seek to implement improvements to communication and processes to raise standards even further.

You will be required to learn and use a variety of bespoke systems to gather and collate information necessary for department managers to make decisions on customer credits or remedial actions, and your organisational skills will allow you to track and manage multiple customer queries through to their resolution. 

You must be a skilled and natural customer service advocate with understanding of its importance in a food distribution environment, as well as having the ability to uphold our policies and ensure our customers are aware of and adhere to our terms of service. Your attention to detail and organisation will be excellent, backed up with strong IT skills.

 The hours for this role will be 8am - 4.30pm and 8.30am - 5pm on a rotation with other colleagues.


About us

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.
 
A journey that gives back
 
We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.
 
The essentials
  • 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
  • A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
  • Life cover that you can increase.
  • Access to confidential support and counselling, when you need it.
  • A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.
The extras
  • Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
  • Get paid as you earn - access to up to 20% of your pay before payday.
  • Opportunity to buy dental cover and critical illness cover.
We want everyone to join our journey
 
We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!

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