Technical Support Manager

This role will manage several elements of the Technical Support function which is part of a wider

Technical Services department. The Technical Support function primary responsibilities include

management of the Bidfood Quality Management System, customers technical management internal and

external, customer complaint management, product quarantine and recall, product analysis, EHO & TSO

liaison, internal audit schedule, and external certification management (BRCGS, MSC, Organic, Red

Tractor).

The Technical Services Manager must be a technical expert to the business who will lead a drive on

customer support and service excellence which is always essential and throughout the team.

You will be required to operate at a high level across food technical, marketing, contracts and tenders

and commercial teams. Excellent communication skills are essential. Your team must provide timely

expert food and non-food technical support and advice on the enquiries received every period. Timely

complaint management including handling injurious to health and alleged foreign body is a core

responsibility and the Technical Assistant’s in the team should strive to become technical services

experts and be able to answer any food of non-food related questions real time.

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.