Customer Support Executive

Customer Support Executive

Where has your journey taken you so far?

There’s no two ways about it, foodservice is fast paced and complex, so you’ll need:

• Lots of enthusiasm, motivation, positivity, and curiosity to learn.
• Previous experience of working within fast paced sales and customer service environment
• A pragmatic approach to problem solving through effective questioning techniques, listening and negotiation skills.
• Ability to adapt to dealing with different customers and businesses.
• Exceptional communication skills for working with a diverse range of people.
• A passion for helping others and providing customer service that is above and beyond.
• Ability to generate, read and understand data, along with good attention to detail and the ability to record information accurately.
• Have previous experience in using Word, Excel & Outlook confidently.

If that sounds like you, why not make our journey your journey?

Play an important part in our journey.

The Customer Support Centre forms an essential part of Oliver Kay, being the primary point of contact for both internal and external customers. From managing all aspects of order requirements to the highest standards to dealing with queries and complaints and providing service excellence to reach resolutions and enhance their customer experience.

Working in our busy and friendly team, the role of our Customer Support Executive is to deliver outstanding customer service. The role is varied, rewarding and will keep you busy, you’ll be responsible for handling calls and dealing with emails for order placement and queries, ensuring deadlines are met across all areas within our business.

You’ll be a strong and natural communicator and team player, used to working in fast paced and challenging environment. You will be motivated, organised and driven to achieve results whilst building effective working relationships over the telephone and face to face.

Flexibility is a key requirement, due to the nature of the business, we operate 7 days a week up until 6pm, This role will cover permanent weekend working, these requirements will be discussed in more detail during the interview stage.

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.