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Job description
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Business position (where role sits within wider business)
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Job title: Stock Team Manager
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Division/depot: Wholesale
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Reports to (job title): Dependent on operational management structure – HOO / GM
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Number of subordinates:
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Job title of subordinates: Stock Clerks / Stock Controller / Stock Assistants [relevant to specific roles, Customer Service Executives, Administrators, Goods In Admin Team]
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Grade of peer group:
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Job titles: Transport Team Managers / Warehouse Team Managers
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Job purpose/business benefit of role (1-2 sentence summary of the unique contribution this job makes to the organisation’s purpose)
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As directed by line manager, to be responsible for the day to day recording and monitoring of stock, ensuring employees are motivated, working safely toward a common goal and maximising productivity.
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Accountabilities: Safety, people, service and costs
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1
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Manage all aspects of the count PI cycles, in line with Company guidelines.
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2
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Monitor all date sensitive stock daily, detailing appropriate information accurately on relevant central replenishment at risk databases, escalating to operational management in timely manner.
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3
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Manage the replenishment/buying of depot stock ensuring adequate availability to meet Customer demand, avoiding overstocking and any stock write off (related to chilled buying but not exclusive).
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4
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Conduct quality investigations to ensure all Customer credits correctly identify root causes and distribute findings to relevant departments.
[relevant to specific roles that have responsibility for the Customer Service team] - Ensure all Customer queries are logged, and Customer Service Team liaise with stock team. Ensure all customer credits are processed in line with company policy, all customer collections and quarantines are managed and communicated to relevant departments.
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5
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Ensure HUB credits are monitored daily and reported in a timely manner in line with Customer credits.
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6
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Manage ghost stock daily in line with HUB credit processes ensuring no value carried over into 4 weeks.
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7
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Ensure Company quarantine compliance is followed at all times and escalated to relevant departments.
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8
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Ensure all stock adjustments are completed after daily counts.
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9
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Monitor daily stock loss reports in line with daily budgeted stock loss, to identify and highlight positive / minus stock adjustments and work collaboratively with wider teams to reduce damage and ensuring cost and customer availability KPI’s are met.
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10
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Lead a team and create an engaging environment encouraging direct reports to drive performance through a balanced approach of recognition and managing performance against agreed KPI’s.
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11
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Communicates with people at all levels including people on different shifts, different departments and the Depot Leadership team.
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12
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Manages and delivers briefings to the team to ensure they are aware of, and adhere to all Company messages, policies and procedures.
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13
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Promote and manage all QHSE and Sustainability standards, focusing on team safety and wellbeing in accordance with the relevant policies. This includes PPE, hygiene, temperature checks, accidents and near misses for all teams you are responsible for.
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14
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Review and implement opportunities for continuous improvement by collaborating, working and seeking feedback from own team and related teams.
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15
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Set clear expectations including KPI, safety, wellbeing and team behaviours to all direct reports by setting annual objectives. Hold regular one to ones to review objectives and perform end of year appraisal.
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16
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Consistent application of HR standards specifically around recruitment, the management of absence, performance, conduct, safety and service and making sure all documentation is completed to a good quality and handled in line with GDPR. Seeking appropriate advice when necessary from HR Representatives.
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17
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Full compliance of the agency worker process, including recruitment through appropriate PSL agencies, full training and completion of relevant agency documentation.
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18
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Accurately update relevant systems such as WMS, One Source and Risk Console in a timely manner. This will include overtime management and accurate completion of payroll submissions and accident investigation documentation.
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19
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[relevant to specific roles that have responsibility for the admin team] Ensure cash management standards are managed by the admin team in line with the company standards and that cash balances for both customer payments and petty cash. Ensure Reception duties are completed to the correct and up to date standards and expectations.
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20
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[relevant to specific roles that have additional responsibilities] Monitor the following processes to ensure these are being completed accurately and to the correct standard: returns from depots and customers, recovery of losses, new line allocations, Warehouse relays, self-edged labels, WMS manual bulk checks in line with schedule, WMS data input and confirmation documents to and from bulk data input.
Work in conjunction with night shift to ensure every product has a barcode and this is scanned correctly into the Voice system.
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